Terms and Conditions

1. Contractual conditions, existence of contracts and contract amendments
a) These conditions shall be incorporated in all contracts for the sale of goods by RHIANNON LIMITED (’the Company’) to the exclusion of any terms or conditions referred to by the customer but no contract shall come into existence until the Company has given its written acknowledgement of the customer’s order.
b) No amendment of or representation in connection with any contract shall bind the Company unless confirmed by it in writing; any other terms which the customer shall seek to incorporate into the contract are expressly excluded.

2. Prices and Payment
a) The price for the goods shall be as set out in the Company’s order acknowledgement or invoice, but the Company reserves the right at its option to charge or credit to the customer the amount of any error or omission in the price as so set out.
b) The customer agrees that the Company shall have the right at any time before delivery of the goods to withdraw any discount and/or revise any prices quoted if, after the Company’s acceptance of any order there is an increase or decrease in the cost to the Company of supplying the goods, whether by reason of bullion price fluctuations, exchange rate fluctuations or otherwise.
c) All invoices unless otherwise therein stated are payable in pounds sterling within 30 days from the date of the invoice without any deduction whatsoever. Interest shall be payable on any overdue amount from the date of the invoice to the date on which it is paid in full (whether before or after judgement) on a daily basis at the rate of 0.1 per cent per day.
d) The customer shall also pay all legal and other costs incurred by the Company in recovering any amounts owing from the customer and any goods in which title has been retained by the company. Such costs shall be due for payment immediately on invoice.
e) Without prejudice to any other of its rights and notwithstanding any other agreement or arrangement with the customer, the Company shall be entitled by giving written notice to the customer at any time to require the customer to tender the price of the goods in advance of delivery in a manner satisfactory to the Company and to refrain from delivering the goods until the price has been so tendered.
f) If the customer fails to make any payment when and as due or other circumstances entitling the Company to terminate the contract arise then the price of all such goods as have been delivered or manufactured for an order of the customer shall forthwith thereupon become immediately due and payable.

3. Refund/Guarantee of Quality
If you are not entirely satisfied with any item, for any reason whatsoever, please return it to us within 14 days, in its original condition, for a full refund or replacement.
Our goldsmiths are highly skilled, and they take pride in their work. If you find any manufacturing defect or mistake within 12 months, please return the item to us for a free repair or replacement. We can also repair or renew older jewellery for a reasonable charge.
This guarantee is in addition to your statutory rights.

4. Title
a) Notwithstanding the earlier passing of risk, the title in the goods shall remain with the Company and not pass to the customer (who shall, nevertheless, subject to the conditions stated below, be entitled to resell them as principal only, in the ordinary course of business) until the Company has received in cash or cleared funds payment in full of the price of the goods and of all other debts for any other goods or services then or subsequently owed to it by the customer on any account.
b) Until title passes the customer shall hold the goods as bailee for the Company and ensure that they are at all times clearly identified as the property of the Company who shall, without prejudice to any other remedy, be entitled to maintain an action for the price of the goods although title in them has not passed to the customer and the Company shall be entitled at any time on demand to repossess and sell all or any of the goods and thereby terminate (without any liability to the customer) the customer’s right to use or sell them and to enter any premises where the goods are located for the purpose of inspecting or repossessing them.
c) The Company transfers to the customer only such title and rights of use as the Company has in any goods and in the case of material purchased from a third party shall transfer only such title and rights as that party had and has transferred to the Company.

5. Delivery and Risk
a) Risk in the goods shall pass to the customer when the Company or a carrier appointed by the Company makes them available to the customer, or when the Company makes them available to the Customer at the Company’s premises or other delivery point stated in the order acknowledgement.
b) The Company will endeavour to meet times advised for delivery but will not be liable for any loss, damage or expense of whatever kind arising from any delay or failure in delivery from any cause whatsoever nor shall such failure or delay entitle the customer to refuse to accept any delivery or repudiate any contract.
c) The Company reserves the right to substitute any goods which for any reason whatsoever are not available at the intended date of despatch with goods of similar style. The Company may deliver 10% more or less than the contracted quantity of any goods which are the subject of special orders, and invoice the customer at the contract rate for all of the goods actually despatched, which shall be accepted by the customer in full satisfaction of the contract.
d) If the customer fails to take delivery of any goods on the due date or provide adequate delivery instructions the Company may store the goods at the risk of the customer who shall pay all storage, transportation, handling or other charges incurred by the Company as a result of such failure, and the Company shall be entitled to payment as though delivery had taken place.

6. Losses in Transit, etc.
a) In the event that the customer proves to the Company’s satisfaction that any goods sold by the Company were damaged or lost prior to delivery, or were at the time of their delivery defective in materials or workmanship or not in conformity with their description, the Company will either give credit for the invoice value of the goods or replace them free of charge at the original point of delivery, at its own option.
b) No claim for any such goods will be considered unless the customer has given written notification of the alleged damage, loss, defect or non-conformity to the Company, and where applicable any carrier. In the case of damaged or short delivered goods such notice is required within 3 days from the date of receipt; in the case of loss of a whole consignment such notice is required within 10 days of the date of the earlier of the Company’s invoice or advice of despatch; in the case of defective goods or goods not in conformity with their description such notice is required within 10 days from the date of receipt.
c) Unless otherwise stated the Company will have no liability for the loss of or damage to any goods consigned to a destination outside the United Kingdom after despatch by the Company. The customer should arrange its own insurance, if required.

7. Extent of Liability
a) Except to the extent stated in these conditions the Company shall have no obligation, duty or liability in contract, tort (including negligence or breach of statutory duty) or otherwise under or in connection with any contract.
b) Without prejudice to the generality of the condition above the Company shall under no circumstances have any responsibility or liability of whatever kind for:
i) the suitability of any goods for any particular purpose or for their use under specific conditions, whether or not the customer’s requirements were known or made known to the Company;
ii) any description or illustrations contained in the Company’s catalogue, price lists or other materials are intended merely to present a general idea of the goods described in them and shall not form part of any contract;
iii) any claim in respect of which the customer has failed to give the Company reasonable opportunity for investigation, or in which the customer has not complied with any request by the Company for the return of any goods carriage paid to the Company;
iv) any indirect or consequential loss or damage suffered by the customer in connection with any contract including but not limited to loss of profits, business revenue, goodwill or expected savings, wasted time or expenditure or any claim by any person.
c) The Company’s liability in connection with any goods shall in no circumstances exceed their invoice value. The Company shall be discharged of all liability in respect of any transaction to which these conditions apply, whether in contract, tort (including negligence and breach of statutory duty) or otherwise howsoever unless suit is brought by way of action within 6 months after the date of despatch of the goods from the Company’s premises. Any condition which conflicts with any material law, regulation or decision shall be curtailed and limited only to the extent necessary to bring it within the legal requirements and shall otherwise continue in full force and effect.

8. Cancellation
a) The acceptance of any cancellation requested by the customer shall be at the Company’s discretion and take effect only when written confirmation of such acceptance has been given by the Company which reserves the right to charge for any costs or expenses which it incurs in connection with such cancellation.

9. Customer’s Designs
a) The customer shall indemnify and hold harmless the Company against all claims, losses, damages, liabilities, costs and expenses of whatever kind incurred by the Company in connection with any infringement or alleged infringement of the rights of any third party claimed under or in relation to any patent, registered design, trade mark, copyright or breach of confidence arising from the Company’s use of any design or specification provided by the customer.

10. Force Majeure
a) The Company shall not be liable for any delay or other failure to perform the whole or any part of the contract resulting from any cause whatsoever beyond the Company’s control including but not limited to fire, explosion, breakdown or failure of plant or machinery, lack or failure of transportation facilities, supply of labour, materials, power or supplies, strike, lockout or labour dispute (whether or not at the Company s premises), illness, epidemic, flood, drought, war, civil commotion, or restriction of any authority or governmental agency (including restrictions or delays in the issue of export or other licenses).

11. General
a) If the customer fails to make any payment when and as due or otherwise defaults in any of its obligations under any Contract or other agreement with the Company, becomes insolvent, commits any act of bankruptcy, has a receiver or administrator appointed for all or any part of its business, enters into liquidation, whether compulsory or voluntary, compounds with its creditors or suffers any similar action in consequence of debt or the Company bona fide believes that any of such events may occur, the Company shall, without prejudice to any other remedy, be entitled at its discretion by giving the customer written notice at any time, to forthwith suspend its performance of or terminate such contract.

12. Law, Jurisdiction and Construction
a) The contract shall be governed by the Law of England and Wales and the customer consents to the exclusive jurisdiction of the Courts of England and Wales in all matters regarding such contracts except to the extent the Company invokes the jurisdiction of the courts of any other country.
b) The headings of conditions are for convenience of reference only and shall not affect their interpretation.

13. Notices
a) Any notice to be given under any contract shall be in writing and faxed or forwarded by first class pre-paid letter post to the receiving party at its business address as last notified in writing to the other party and shall be deemed to have been given on the date of the fax or the day after the date of posting as the case may be.

NOTE: The Company reserves the right to alter the specifications and designs of its goods and its price lists and conditions of sale at any time without prior notice.

$(function() { cookieNotice("This website uses cookies.", "In order to provide you with the best possible experience while browsing this website, we store cookies on your machine. For more information please see our", "cookie policy here", "/cookie-policy", "Cookie Policy", "Accept", "Settings", "Some of these cookies are essential, while others help us to improve your experience by providing insights into how the site is being used. Click Accept to accept the recommended settings. For more information please see our", "Essential Cookies", "Essential cookies enable core functionality. The website cannot function properly without these cookies. While you can disable these by changing your browser preferences, this will impair the website's ability to provide a consistent browsing experience, e.g. by being unable to remember that you have logged in.", "Analytical Cookies", "Analytical cookies help us to improve our website by collecting information about the type of use being made of the website. Only aggregate or statistical information is collected through the use of these cookies, and no personal data is collected.", "Social Cookies", "Social cookies enable us to show our social media buttons and feeds. These feeds offer the ability to reply, like and share posts directly from our website, and to do this they use Third Party cookies.", startAnalytics, stopAnalytics, startSocial, stopSocial, "false"); }); //-->